Shipping

Do you ship outside of the United States?

Currently, we only ship within the United States.

Do you ship to APO/FPO boxes?

Currently, we do not ship to APO/FPO boxes.

How much is shipping?

For guest and Registered Individual Users, the price of shipping is determined by the shipping method you choose, your order's total weight, as well as the distance between your shipping address and our shipping center. The shipping charge will be calculated during the checkout process before you complete your order.

For Registered Business Account Users, freight is determined by your Account Freight Terms.

Can I pick up my order from a Graybar Branch?

Yes, you can – in-store pick-up is now free for items in stock! To choose the pick-up option, click on the Truck icon at the top right corner of the page, and select your store location before you add items to your cart and check out.

What is the in-store pick-up policy?

For Guest and Registered Individual Users, all pick-up orders will be held for a period of 30 days from receipt of the shipping confirmation notice. If the material has not been picked up within the specified time frame, a credit will be issued back to the original form of payment less shipping charges and a 20% restocking fee. If you receive an incorrect, damaged, or defective item, please contact us immediately at: (855) 347-2839 or email graybar.support@graybar.com Note: All returns are subject to shipping and restocking fees. Depending on your bank, it may take up to 7 days for your account to be credited.

Registered Business Account Users may have separate in-store pick-up policies depending on their applicable account contracts. Please refer to your account terms or contact your Customer Service Representative if you have questions about your company’s shipping and pick-up options.

What is the estimated delivery time for shipments?

For Guest and Registered Individual Users, standard delivery is 2-4 business days, 2nd day is 2-3 business days, and next day is the 1-2 business days. Note: orders placed by 2 pm CST will ship the same day.

For Registered Business Account Users shipping is determined by your selected delivery method and is based on Delivery Terms negotiated with your local Sales Office.

Does Graybar ship on Holidays?

Graybar Electric observes the following Holiday schedule. If your order is placed on these dates, your order will be shipped on the following business day.

  • New Year's Day – Monday, January 1st 2018
  • Memorial Day – Monday, May 28th 2018
  • Independence Day – Wednesday, July 4th 2018 
  • Labor Day – Monday, September 3rd 2018
  • Thanksgiving Day – Thursday, November 22nd 2018
  • Day after Thanksgiving – Friday, November 23rd 2018
  • Christmas Eve – Monday, December 24th 2018
  • Christmas Day – Tuesday, December 25th 2018