Orders

Online Availability:

Product availability is directly tied to your selected location. So always log in before you begin browsing, and be sure to set your purchase destination right away. You can set your default shipping location within the Account Profile page

To ensure you see the most relevant inventory and availability, select the truck icon at the top of the web page to enter your shipping zip code or store pick-up location. Company Accounts will need to select their ship-to account and delivery method.

Tracking Orders

All updates to the status of an order are sent via email, including delivery tracking numbers. You can also sign in and go to My Account to check your order by clicking on "Order History" and selecting the order you wish to view. Click on "tracking and invoices" to see the tracking information. You may also call 1-855-347-2839 to inquire about the status of your online order.

Online Order Changes and Cancellations

Once an order is submitted, it is processed immediately. During this time, items cannot be added or removed. You may contact our Customer Support Team immediately to try to cancel your order and place a new one by calling 1-855-347-2839.

If your order has not been processed, a customer service representative will be able to cancel your order. If the order has already been processed and you would still like to cancel your purchase, please follow the return instructions after receiving your package. Please see our Return Policy for additional information.

In rare occasions, authorization to process your order may fail or be delayed. If it fails, or if changes to our inventory occur that affect your ordering during a delayed authorization, we must cancel or modify your order. We will send you an email to notify you of any cancellations or updates as soon as they occur. For further questions, call us at 1-855-347-2839, or email graybar.support@graybar.com.

Quick Order:

The Quick Order feature is only available to Company Account users. For more information about Company Accounts, visit the Account FAQ section.

Quick Order lets you streamline the ordering process if you already have a list of manufacturer part numbers, Graybar ID numbers or customer part numbers that can be found in Graybar’s catalog. Quick orders also allow you to find items within the catalog that might not be listed on the Online Store.

To access the quick order feature, sign in to your account and select “Quick Order” under “My Account”.

Add and search for items using the manufacturer part number or customer part number. The site’s auto-search functionality will suggest products based on your entry.

When you have finished entering the items and quantities you wish to order, select “Add to Cart”.

Viewing and Converting Quotes:

The Quote Order feature is only available to Company Account users.

Active, valid quotes can be reviewed and converted using the quote feature. To access Quotes, sign in to your account and select “Quotes” under “My Account”.

Search for quotes using quote numbers, quote reference numbers and date ranges. Click “Quote #” to view details of the quote or order the quote by selecting “Order this Quote.”

Quotes can also be ordered from the “Quote Information” page.

Note: If any items are in your shopping cart when the quote is converted, those items will remain in your cart. If you wish to change an existing quote or would like a new one, please contact your local Graybar sales representative.

Return Policy:

Company Account users will need to contact their local branch or give us a call at 1-855-347-2839 to make arrangements for your return. Restocking fees and other return policies will vary depending on the item and the account or contract terms.

Guest Checkout and Individual Account users: if you are not completely satisfied with your online order, simply return the item within 90 days of receipt. In order for your return to be processed, please note the following:

  • Product must be unused, undamaged, and in saleable condition
  • Return all original packaging, manuals and forms
  • Include the original packing slip and note the reason for return

All items purchased online with an Individual Account are subject to a minimum 20% restocking fee if returned. Shipping is not refundable. Please send packages to the designated Graybar return address listed at the bottom of your packing list.

Allow up to 10 days for the receipt and processing of your returned merchandise. When the return is approved, a credit will be issued to the original payment method.

Note: Depending on your bank, it may take up to 7 days for your bank account to be credited.

If you have received a damaged/defective item or an incorrect shipment, please contact us immediately so our team can assist in providing you with a prepaid return label and process a new shipment.

Website Support Hours of Operation
Monday – Friday 6 a.m. – 10 p.m. Central Time
Saturday and Sunday 8 a.m. – 5 p.m. Central Time
graybar.support@graybar.com
855-347-2839

For questions about returns for items purchased at your local branch, please contact that location directly - Find Your Branch.