Return Policy

Guest and Registered Individual Users; if you are not completely satisfied with your order, simply return the item within 90 days of receipt. In order for your return to be processed, please note the following:

  • Product must be unused, undamaged, and in saleable condition
  • Return all original packaging, manuals and forms
  • Include the original packing slip and note the reason for return

All items returned are subject to a 20% restocking fee. Shipping is not refundable.

Please send packages to the designated Graybar return address listed at the bottom of your packing list.

Please allow up to 10 days for the receipt and processing of your returned merchandise. When the return is approved, a credit will be issued to the original payment method.

Note: Depending on your bank, it may take up to 7 days for your bank account to be credited.

Registered Business Account Users, please contact your local branch or contact us at 1-855-347-2839 to make arrangements for your return.  If you receive a damaged/defective item or an incorrect shipment, please contact us immediately at (855) 347-2839 where our team can assist in providing you with a prepaid return label and process a new shipment.

Hours of Operation
Mon-Fri – 6 AM to 10 PM CST
Sat-Sun – 8 AM to 5 PM CST
graybar.support@graybar.com