How do I register for an online account?

Click the Register button in the middle of the top banner or click the Sign In/Register button, then click the register link displayed in the drop-down menu. The registration process will ask you for a valid email address, password, and personal information. If a required field is missed, it will be highlighted and you won’t be able to continue with registration until the field is filled out. The following characters are not allowed in the First Name and Last Name fields: @#$%^&*<>?!\/()=+:;

Password Requirements:

• Should be no less than 8 characters with a max of 32 characters.
• Should not contain the username, first name, or last name of the user.
• Must use following characters combinations:
  • At least 1 of the following:
    • Uppercase letters
    • Lowercase letters
    • Non-alphanumeric characters (all the characters on the keyboard that are not letters and numbers)
      • Special characters ~!@#$%^&*_-+=`|(){}[]:;"'<>,.?/
    • Numeric characters

Confirm whether or not your company already has an account with Graybar.

• If your company has an account with Graybar, select Yes, and enter your company’s account number. This will allow us to link your Graybar.com account to your company’s Graybar account. This process may take up to 48 hours to confirm. Once your registration has been approved, you will be able to see your company’s pricing and availability, view your company’s order history, share favorites lists, and much more.
• If your company does not have an account with Graybar, select No and click the register button.

Now that you've registered, your first name will be displayed on a button at the top right of the page. For more information please refer to our pdf or watch the video.

What is the difference between an Individual and a Company online account?
There are two types of online accounts for Graybar’s eCommerce site: Individual and Company. These two have different features, policies and terms. The main distinction is that Company Accounts have an existing Graybar Account Number set up with their local branch. When reading these FAQs, be sure to look for the information that applies to your type of account.

Individual Accounts

• Single login associated with all orders and payment information.
• Payment by credit card only
• No special shipping, catalog, pricing, or other terms. 

Company Accounts

• Have a Graybar account number. Company Accounts are existing customers of record.
• The company’s established contract terms will apply to online purchases.
• Can have multiple logins.
• Additional account features include shared Favorites lists, Quote Orders, and the ability to back-order.
• You must log in to the site to view company pricing and availability.
• Punch-out service customers should refer to information in this Help section for Company Accounts. 

What if I have an Individual Account, but want change to a Company Account?
Give us a call at 855-347-2839 or contact your local branch to make this change. 

I use a purchasing system. How do I find out more about Punch-out or other EDI options? 
Give us a call at 855-347-2839 or contact your local branch to learn more about these special services that can connect your purchasing system directly.

How do I complete my account profile? 
Sign in to your account and under the drop-down menu, select “My Profile”. Here, you can edit your information and change your password. Click “Save Changes”. Your User ID must be a valid email address, and cannot be changed in your account.

How do I reset my password? 
In the event that you cannot remember your password, simply click “Forgot Password?” under the Sign In/Register drop-down menu. Enter your User ID (your email address for that account). Click “Reset Password,” and Password Reset Instructions will be emailed to you. Once you receive the Reset Password email in your email box, open the email and select Update Password. Enter a New Password and Confirm Password. Click "Save" and your new password will be saved. For more information please refer to our pdf.

Graybar Mobile App
Use your Graybar.com login to shop our online store, check order status, place Smartstock inventory management orders, and more. Available for iOS and Android.

Need More Help? 
Click “Chat Support” to Live Chat with a customer service representative. Website support can also be reached at 855-347-2839 or via email at GraybarSupport@graybar.com

How do I reset my password? 
In the event that you cannot remember your password, simply click “Forgot Password?” under the Sign In/Register drop-down menu. Enter your User ID (your email address for that account). Click “Reset Password,” and Password Reset Instructions will be emailed to you.

Password Requirements:

• Should be no less than 8 characters with a max of 32 characters.
• Should not contain the username, first name, or last name of the user.
• Must use following characters combinations:
  • At least 1 of the following:
    • Uppercase letters
    • Lowercase letters
    • Non-alphanumeric characters (all the characters on the keyboard that are not letters and numbers)
      • Special characters ~!@#$%^&*_-+=`|(){}[]:;"'<>,.?/
    • Numeric characters

Once you receive the Reset Password email in your email box, open the email and select Update Password. Enter a New Password and Confirm Password. Click "Save" and your new password will be saved. For more information please refer to our pdf.

On Account customers have a widget on the homepage to quickly access frequently used areas:

• Order History
• Invoice History
• Quotes
• Favorites
• My Profile
• Quick Order

Users can also search for an Order or Invoice directly from the homepage.

Individual Account users: to access your Address Book, sign in to your account and select “Address Book” under the drop down menu.

Under My Delivery Address, you can search for saved addresses.

To edit an address, click the pencil icon. You will be asked to add a Company Name.

Your default profile address will always be the one listed under your account email address. This address cannot be removed, but can be edited. If you want to change your default address, click “Set as default” in your Address Book. You can also select the address you wish to make your default and check the box next to “Make this my default address”. You will be asked to add a Company Name.

To add a new address, select the plus arrow next to Add New Address or click the “Add Address” button.

Select “Add New” to add an address. Select “Save” to save your changes.

Tip: Always include a nickname to identify your address. This will help you quickly identify your address. This will help you quickly identify which address you need for different projects or shipping locations.

To remove an address, click the “x” next to the pencil icon. You will be asked to confirm if you want to delete the address from your Address Book.

Company Accounts do not have an address book. Instead, Company Accounts have a list of the company’s approved Ship-to addresses. Contact your local branch or give us a call to edit this list.

To manage your profile, click the “Sign-in/Register” and enter your login information. Under the drop-down menu button, select “My Profile" or use the Quick Access section on the homepage:

Once on the page, you may edit your Customer Information, First Name, Last Name, Role and Industry. You can also opt in to receive notifications by email or text for order acknowledgements, delivery updates, delivery confirmations or sign up for promotional emails.

CHANGE PASSWORD
At the top of your profile, select the “Change Password” button, enter your Current Password, New Password, Confirm New Password.

Password Requirements:

• Should be no less than 8 characters with a max of 32 characters.
• Should not contain the username, first name, or last name of the user.
• Must use following characters combinations:
  • At least 1 of the following:
    • Uppercase letters
    • Lowercase letters
    • Non-alphanumeric characters (all the characters on the keyboard that are not letters and numbers)
      • Special characters ~!@#$%^&*_-+=`|(){}[]:;"'<>,.?/
    • Numeric characters

Click the “Save” button when finished.

For more information please refer to our pdf.

Graybar.com allows customers to self-manage their user accounts. An administrator or other identified employee will have the ability to add, remove and assign desired roles to their company’s employees.

HOW TO ACCESS THE MANAGE USER SECTION
Those with the role of Administrator will see a “Manage Users” link under the “Sign In/Register button” drop-down arrow. Selecting the “Manage Users” link will take you to the “Manage Users” page.

HOW TO MANAGE AN EXISTING USER
To manage an existing user:

• Click the appropriate user link under “Name”.

This will take you to the “User Details” page, where you can perform the following functions:

• Edit User Profile – Modify First Name, Last Name or Email Address
• Assign a Role – Administrator, Approver, Buyer or Limited View

PASSWORD RESET
On the User Details page, you can reset a user’s password by selecting the “Reset Password” button. Enter a New Password and Confirm New Password. Select Save.

DISABLING A USER
Users cannot be removed, but they can be disabled. This is accomplished by clicking on the “Disable User” button on the User Details page.

ENABLING A USER
To enable a user, select the “Enable User” on the User Details page.

HOW TO MANAGE A NEW USER
To add a new user, select “Add New User”. Enter Name, email address and select role for user. Select “Save”. If a required field is missed, it will be highlighted and you won’t be able to continue until the field is filled out.

For more information please refer to our pdf.

Graybar.com allows customers with multiple locations and multiple accounts to create what we call parent/child accounts. This allows companies to have a corporate or administrative account (parent account) that is able to access other divisions or organizational accounts (child accounts) within the company.

Think of it this way. If a company has multiple locations across the country, in order to make buying from Graybar easier, each location will have their own Graybar.com account, allowing them to view inventory levels for that specific location. The parent account will be able to view order and invoice statuses, order materials and request reporting data for each child account.

It is important to note that parent-level users must select a child account before any functions discussed above can performed.

USING GRAYBAR.COM AS A PARENT
When using Graybar.com as a parent, WOB (Working On Behalf) will be displayed at the top of the page. This indicates the account is being used at the parent level. Enter your credentials, Agent ID and Password then select the “Sign In”.

To view the associated child accounts, expand the drop-down arrow in Customer Name/Email Address field. Enter Customer Name/Email Address and select “Start Session”. Once a child account has been selected, the “WOB” will be updated accordingly.

When searching for items under a child account, such as QO Circuit Breaker (SKU 88242626), the product information will be displayed, which includes negotiated price and inventory levels.

Once the desired actions have been completed, select End Session. Once the session has ended, enter a different child account or return to the parent account.

USING GRAYBAR.COM AS A CHILD
Child accounts behave as typical Graybar.com accounts. Child accounts do not have the “Working As” drop-down at the top of the screen. 

For more information please refer to our pdf.

Favorites Lists allow you to quickly organize, access and purchase your frequently ordered items.

To begin, you must be signed in to a Graybar.com account to use the Favorites List. To sign in, select the “Sign In/Register” button located at the top right of the webpage.

To ensure the security of your Graybar.com account, you may be asked to sign in again if you have been inactive for more than 30 minutes.

Once you are signed in, you can use the Quick Access section on the homepage to select “Favorites”.

Once you are on the Favorites page, you can view all the lists associated with your account, both shared and private. Please note that only the list’s creator can edit or delete a list.

Creating a New Favorites List
To create a new favorites list, select the “New List” button located at the top right of the webpage.

There are three ways you can create a Favorites List:

• Method One: Type in or copy and paste a list of Graybar SKUs (also known as part numbers) in the text field.
• Method Two: Drag and drop a prepared .csv file into the blue bordered text field on the right.  
• Method Three: Use the “Browse File” button to navigate to your prepared .csv file.

Please note that we recommend the number of SKUs entered at once does not exceed 100.

If a SKU is no longer available, a message will appear: “To add all items to your cart, please remove the SKUs that are no longer available. Please note: If this is a shared list, only the creator of the list may remove the items.”

Once you have determined your list of SKUs and uploaded them through your chosen method, the List of Items page will be displayed. On this page, you can add your list directly to your cart, save to your favorites, or create a new favorites list.

Once you are on the List of Items page, you can also modify the quantities of your SKUs or remove them entirely.

To add a list directly to your cart, click on the “Add to Cart” button. The items displayed on the List of Items page will be added to your cart and a pop-up will be displayed, giving you the option to save that list for future purchases or go directly to your cart where you can begin the checkout process. 

When you click on the “Save to Favorites” button, a pop-up opens allowing you to name your Favorites List and make it either a private or shared list.

Once you have given your Favorites List a name and made it either private or shared, click the “Save” button. You have now created a Favorites List!

Please note that duplicate favorite names are not allowed. If you enter a name that already exists, the program will require you to enter a new or modified name.

Once the Favorites List has been created and saved, a message will be displayed indicating your Favorites List has been successfully saved.

Depending on the number of Favorites you and your team have created, you may need to scroll to find your newly created list. You can also select your name from the “Created By” option to narrow down the list to include your favorites.

On your Favorites Lists homepage, you will see all the lists that you have created or that have been shared with you. From here you can delete or duplicate a list, or add it to your cart. To rearrange the order of the list, click and hold the desired row and drag it to the desired location and then release your mouse.

To view or edit the products in your list, click the name of the list. You may also rearrange the order of the items within a list. The creator of the favorites list can edit or delete the list by selecting the edit or delete options.

The “Edit” button will display a pop-up so you can edit as needed. When you are finished, select the “Update List” button.

The “Delete” button will display a pop-up to confirm you want to delete the list.

You can also export the list using Export .csv. The downloaded file will contain the manufacturer part number, item name, Graybar SKU, item description and the UPC number for each item.

Add List to Cart
Add your list to your cart by selecting the item(s) you want to purchase with the “Add to Cart” button on the line of each item. You can also select the “All Items on Page” box. When using this checkbox, the “Add Selected to Cart” button displays so you can select it and add your item(s) to the cart.

A small green pop-up window displays indicating the addition to the cart was successful. You will also see the price value of your cart in the cart display in the top right of your screen.

By following these simple steps, you will be able to build and use a Favorites List on Graybar.com.

For more information please refer to our pdf or watch the video.

The Order History page lets you view orders placed under your account and provides detailed information on order status, order date, shipment and proof of delivery. To access the Order History page, sign in to your account and select “Order History” under the drop-down menu button.

Once you are signed in, you can use the Quick Access section on the homepage to select “Order History”.

To ensure the security of your Graybar.com account, you may be asked to sign in again if you have been inactive for more than 30 minutes.

Once you have reached the “Order History” page, you can filter by date range, order status and order type. Select the “Search” button to see a list of orders based upon your filtering choices.

Details of each order can viewed by clicking “Customer Order #.” Select “Printable Version” to print order information or select “View Tracking & Invoices” to view delivery information.

This Feature Is Only Available To Company Account Users.

Invoice History on Graybar.com allows you to view, print and download past invoices. To access Invoice History, log on to your account and select “Invoice History” under the drop-down menu button or you can use the Quick Access section on the homepage to select “Invoice History”.

To ensure the security of your Graybar.com account, you may be asked to sign in again if you have been inactive for more than 30 minutes.

Invoices can be searched for in a variety of ways, including:

• Date range: Last 30, 60, or 90 days, All Records or a custom date range.
• Invoice status: Paid or Unpaid.
• Invoice type: Invoices or Credits.
• Account: By Account.
• Invoice number: If you know the invoice number, enter it into the “Invoice Number” field. Click “Search” to display the results.

You can sort the list of invoices by ascending (ASC) or descending (DEC) order.

View a PDF version of the invoice by clicking the “Invoice Number” link, from there you can save or print the details of the Invoice as a document.

Click “Download List” to export and download the Invoice results to a .CSV file.

For more information please refer to our pdf.

Graybar's new mobile app combines the functionality of two existing Graybar apps – Graybar Smartstock Plus and Graybar Mobile. Below are answers to some frequently asked questions.

Will my username and password from the old apps work on the new app?

• No. However, if you have an existing username and password for www.graybar.com, that login info will work on the new app. If you do not have a www.graybar.com login, you will need to register to use the new app.
• To Sign Up on the new app - Click the Sign In button and click on Register, or register online.

How does the app attach me to my correct customer account?

• To use Smartstock only, all you need to do is register. Once registered, you can immediately begin scanning your Graybar provided QR codes and submitting Smartstock orders.
• To use the additional mobile app features, you must be associated with an account by Graybar.
  • If you already have an account set up on www.graybar.com, you should be all set on the new mobile app.
  • If you do not, you’ll need to register. When your registration is received, a Graybar rep will get you associated with your account. Once this is done, you’ll have full access to all the app features.

What’s New?

• The new app is closely connected to www.graybar.com and is designed to streamline core web functionality.
  • Single Sign On – Users will now have the same username and password for the www.graybar.com website and the new combined Smartstock/Mobile app.
  • Realtime access to Order, Quote, and Invoice information.
  • The ability to order a quote from the mobile app.
  • Order Approvals – If applicable to your customer account, the new mobile app will use the same order approval rules currently set up for accounts on www.graybar.com.
• Improved App Store experience (Which app do I use?) – Graybar customers will now only have one app to choose from in the app stores.

Why does the app ask me for access to my Camera and Location?

• Just like the old Smartstock app, the camera is used to scan QR codes.
• Your location may be requested if you are trying to find directions to a Graybar location.

Where can I get the new app?
The new app is available in the Apple App store and Google Play store.

Will the old apps still work?
For a short period of time. The old apps will no longer work in 2024.

To efficiently find what you are looking for on Graybar.com, utilize the Search Feature. Maximize your search experience using your location, delivery settings, and filtering features.

Get started by signing into your Graybar.com account or allowing your browser access to your current location.

Please note, to keep your Graybar.com account secure, you will be asked to sign in again if you have left the site or have been idle for 30 minutes.

If you are searching for a product without logging in to your Graybar.com account, make sure your delivery zip code in the top right-hand corner of the screen is correct. This helps us show you products that are in stock at the closest branch near you.

Set Your Ship-To Address
If you are registered with a Graybar.com account, sign in using your email and password. Graybar.com will automatically filter to locally stocked items based on the Ship-to account you have selected. If you would like your order to ship somewhere other than the Ship-to you have selected, change it before you start your search.

Broad vs Specific Searches

Graybar.com search can distinguish between broad and specific searches. For instance, if you type “Lamps,” you will notice a large variety of products ranging from LED, fluorescent, and incandescent lamps in your search results. Refine that search with “LED Lamps,” and you will notice a smaller set of LED lamp products. Refine your search term once more by typing in “T5 LED Lamps.” This allows you to be more specific, cutting irrelevant products out of your search results.

Slang Terms
Graybar.com search understands industry slang terms. Type the word “biscuit” and you will notice results for Surface Mount Boxes. This functionality helps populate results to relevant products based on the industry slang term.

Content Searches
Graybar.com’s search engine can retrieve different content pages depending on your search term. For instance, type in “Careers” or “About Us” and you will be redirected to the corresponding page to learn more about the specific term.

Auto Correct
Graybar.com’s search engine will correct a misspelled search term. Type in “Yillow Tape” and you will notice the spelling is corrected to “Yellow Tape,” and yellow tape products will show in the search results.

Check “Stocked to Ship” or “Stocked at Branch” based on your selected delivery method.

• If you are a customer who is eligible for Graybar truck shipping, filter to “Stocked at Branch” for best results.
• If you normally receive Graybar products via other shipping methods, select “Stocked to Ship.” This narrows the search results to items that are in stock at your aligned Graybar Service Center or Zone Distribution Center.
• Unchecking the boxes will show you more items that may not be available locally.

Narrow Search Terms with Filters
You can also filter your search results by Product Attributes listed along the left-hand side of the webpage. These attributes include category, manufacturer name, brand, series and personalized attributes based on your filtering selection.

To view pricing and availability, click on the product’s title to expand a window below the product and view the product’s details.

To view stock details, click on the stock details link below the Add to Favorites button to see live item availability at your local Graybar branch, Graybar Service Center, or Zone Distribution Center.

You can add items to your cart by selecting the “Add to Cart” button or add the product to a favorites list by selecting the “Add to Favorites” button. To view more details of the product, click on the view details link to see the complete product details and spec sheets.

If you believe your stock location options do not look correct, contact our Graybar customer service team before you place your order on Graybar.com.

By following these simple steps, you will be able to effectively find what you are looking for using the Search Feature on Graybar.com.

For more information please refer to our pdf or watch the video.

Often the details displayed for an item include image, size, color, price, shipping information and other relevant information a customer may want to know before making a purchase. Details about an item can be viewed in several places on Graybar.com including favorites list and shopping cart. 

SKU and Product pages offer the most in-depth information about an item and show product details, a product overview and availability. In most cases, it will also include a link to the specification sheet.

For more information please refer to our pdf.

On Graybar.com, products can be added to your shopping cart from your Search Results, the Product Listing page, the Product page, your Favorites List and many other pages.

When browsing for products and adding to your cart, the total number of items in your cart will be displayed next to the cart icon.

Items added to the shopping cart will be automatically saved if you need to exit the site and will be available upon your return. Please note, to keep your Graybar.com account secure, if you leave the site or are inactive for 30 minutes, you will be asked to re-authenticate.

Shopping carts can be accessed at any time during the shopping experience by clicking the “My Cart” icon.

Upon selecting the “My Cart” icon, you will be taken to the Cart page.

While on the Cart page and before Checkout, you will have the opportunity to review your order, delete items, increase or decrease a quantity and add a promotional code, if applicable.

The links above your cart will allow you to:

• Add all items to a Favorites List
• Export your cart to a CVS file or PDF
• Empty the entire cart

After confirming your products, confirm your delivery method, shipping address or pickup location.

Delivery Methods if you have a Graybar Account

Note: Changing your delivery method may affect the price and availability of items in your cart.

Verify that your ship-to address and preferred delivery method are correct. If you choose to have your items shipped together as a complete delivery, it may delay the fulfillment of some items if items are stocked at different locations.

To change your shipping address, select the “Change Ship-To” link below the displayed address or click on the zip code in the top right of the browser. Select the correct account from the “My Ship-to-Account” drop-down menu or add a one-time shipping address.

To change your pickup location, click on the zip code in the top right of the browser and click “Change Store.” Enter the city and state or zip code and click “Search” to find a location. Select a location for Order Pickup and save your changes.

Delivery Methods for Guest and Registered Guest

Note: Changing your delivery method may affect the price and availability of items in your cart.

To change your shipping address, click on the zip code in the top right of the browser. You can select an address from the drop-down menu or change the zip code under “My Delivery Method: Ship my order to” to change the pickup location.

Proceed to Checkout

Once you have reviewed your Cart, click the “Checkout” button to proceed with your order.

If you are not ready to place the order, you can continue to shop by clicking the “Continue Shopping” button.

If you have a Graybar Account, you can convert your cart to a quote (RFQ). Once a cart is converted, you will not be able to restore items in your cart.

For more information, please refer to our pdf.

Checkout as Guest

To checkout on Graybar.com, go to your shopping cart and click the “Checkout” button.

If you do not have a Graybar account and are not registered on Graybar.com, enter your email address under “Checkout As Guest.” Then, confirm your checkout as a guest by entering your email address.

Shipment/Pick Up
On the shipping page, enter your shipping address and your preferred delivery method: UPS Ground, UPS Second Day Air or UPS Next Day Air.

To change your delivery method, click on “Go to Cart” and use the drop-down menu. Note: Changing your location or delivery method may affect the availability or price of items in an order.

Change the zip code by clicking the “Sign In/Register” button and updating your zip code under “My Delivery Method: Ship my order to” to change the pickup location. Then, select your preferred delivery method: Ship to You or Pick Up at a Branch.  Click “Save Changes” to see your updated location.

Click “Next” to be taken to the payment and billing screen. An address verification pop up will ask you to confirm the shipping address.

Payment & Billing
Confirm your connection is secured by viewing the padlock icon in your browser address bar. Enter the Credit Card Name, Card Number, Expiration Date and Card CVV, and verify the Billing Address.

If the Billing Address is different than the Shipping Address, uncheck the box next to “Same as Shipping Address” and add the shipping address.

Any errors with your information will be noted in the upper right of the screen.

After clicking “Next Step,” you will be taken to the Final Review page where you can confirm your order and quantity of shipments.

Checkout Final Review Page
Review your shipping or pick up address, shipment method, items ordered and quantity.

Order Notifications
You can opt in to receive notifications by email, text or both for order acknowledgements, delivery updates and delivery confirmations. You will be prompted to supply your email address or mobile number.

Read our SMS Terms of Service before continuing.

Agree & Place Order
Read and agree to the Terms & Conditions by selecting the checkbox, then select “Place Order.”

Once you have placed your order, a printable order confirmation page will display. You will also receive an order confirmation via email.

You will have the option to create a Graybar.com account after checking out so next time you can enjoy a faster checkout, create favorites lists, view your order history and more.

For more information please refer to our pdf.

Checkout as Registered Guest

To checkout, go to your shopping cart and click the “Checkout” button.

You will be taken to the Sign In page, where you will use the Sign In feature on the left to enter your User ID (email address) and Password.

Shipment/Pick Up
On the shipping page, enter your shipping address and your preferred delivery method: UPS Ground, UPS Second Day Air or UPS Next Day Air.

To change your delivery method, click on “Go to Cart” and use the drop-down menu. Note: Changing your location or delivery method may affect the availability or price of items in an order.

You can search for previously saved delivery addresses or select one from the drop-down menu. Change the zip code under “My Delivery Method: Ship My Order To” to change the pickup location. Then, select your preferred delivery method: Ship to You or Pick Up at a Branch.

Click “Next” to be taken to the payment and billing screen. An address verification pop up will ask you to confirm the shipping address.

Payment & Billing
Confirm your connection is secured by viewing the padlock icon in your browser address bar. Enter the Credit Card Name, Card Number, Expiration Date and Card CVV, and verify the Billing Address.

If Billing Address is different than the Shipping Address, uncheck the box next to “Same as Shipping Address” and add the shipping address.

Any errors with your information will be noted in the upper right of the screen.

After clicking “Next Step,” you will be taken to the Final Review page where you can confirm your order and quantity of shipments.

Checkout Final Review Page
Review your shipping or pick up address, shipment method, items ordered and quantity.

Order Notifications
You can opt in to receive notifications by email, text or both for order acknowledgements, delivery updates and delivery confirmations. You will be prompted to supply your email address or mobile number.

Read our SMS Terms of Service before continuing.

Agree & Place Order
Read and agree to the Terms & Conditions by selecting the checkbox, then select “Place Order.”

Once you have placed your order, a printable order confirmation page will display. You will also receive an order confirmation via email.

For more information please refer to our pdf.

Checkout - Graybar Account Holder

To checkout, go to your shopping cart and click the “Checkout” button.

If you are not already signed in, you will be taken to the Sign In page, where you will use the Sign In feature on the left to enter your User ID (email address) and Password.

Shipment/Pick Up
On the shipping page, confirm your Ship-To Account and shipping address. Select your preferred delivery method: UPS Ground, UPS Second Day Air, UPS Next Day Air or UPS Collect. If you are using UPS Collect, you will be required to enter your UPS Account Number.

To change your delivery method, click “Go to Cart” above the Ship To address. Note: Changing your location or delivery method may affect the availability or price of items in an order.

You can search for a Ship-To-Account or select one from the drop-down menu. You may also add a one-time shipping address.

To change the pickup location, click “Change Store” under “My Delivery Method: Pickup my Order In.” Enter the city and state or zip code and click “Search” to find a location. Select a location for Order Pickup and save your changes.

Graybar Truck Deliveries
If shipping via a Graybar Truck is available to you, it will be your default shipment method. We recommend using a Graybar truck when available because we track and document deliveries in real time so you can keep your project on track, on time and on budget.

If shipping via a Graybar truck is not an option, your products will normally ship via UPS. Some heavy and oversized items may require LTL freight shipping.

Payment & Billing
If your order is On Account, a Purchase Order Number is required. Release Number and Additional Order Number are optional.

If your Payment Method is with a credit card, enter the Credit Card Name, Card Number, Expiration Date and Card CVV, and verify the Billing Address.

If Billing Address is different than the Shipping Address, uncheck the box next to “Same as Shipping Address” and add the shipping address.

Any errors with your information will be noted in the upper right of the screen.

After clicking “Next”, you will be taken to the Final Review page where you can confirm your order and quantity of shipments.

Checkout Final Review Page
Review your shipping or pick up address, shipment method, items ordered and quantity.

Order Notifications
You can opt in to receive notifications by email, text or both for order acknowledgements, delivery updates and delivery confirmations. You will be prompted to supply your email address or mobile number.

Read our SMS Terms of Service before continuing.

Agree & Place Order
Read and agree to the Terms & Conditions by selecting the checkbox, then select “Place Order.”

Once you have placed your order, a printable order confirmation page will display. You will also receive an order confirmation via email.

For more information please refer to our pdf.

Graybar.com has the ability to require management approval on orders prior to them being sent to Graybar for fulfillment.

Approval requirements are:

• The approval level is based on a single dollar amount
• Multiple managers can be assigned as an approver
• Approval requests are sent via email to anyone who is set up as an approver
• Order will be sent to Graybar once approval has been granted

The following information discusses the steps that requestors and approver will take on orders that require approval. In the below example, approval is required for any order with a dollar amount that is equal to or more than $500.

THE REQUESTOR PROCESS
A user (requestor) creates an order that is equal to or exceeds the set dollar amount and requires approval, they will receive an email notification that the order is Pending Approval. The requester will also receive an email notification that the order requires approval. The requester can click on the “Order/P.O. Number” link within the email to view the order status on Graybar.com. Status of an Order can also be displayed by selecting “Accounts & Delivery” and “Order History”.

ORDER APPROVAL PROCESS
When an order has been placed that is equal to or more than the designated dollar limit, the approver will receive an email notification letting them know than an order has been placed that requires approval. The Approver can access the Approval Dashboard by clicking on the “Customer Order Number” link in the Order Approval Requested email where the approver will be directed to the Graybar.com login page. the approver logs into Graybar.com and selects “Approval Dashboard” from the “Accounts & Delivery” drop down menu. All orders requiring Approval or Rejection will be visible in the Approval Dashboard. To approve an order, select an Order from the Dashboard menu, and select approve and enter a comment.

When an Order is approved the status will change from Pending Status to Approved and an email will be mailed to the requestor.

ORDER REJECTION PROCESS
To reject an order, go to the Approval Dashboard select reject and enter a comment. When an Order is rejected the status will change from Pending Status to Rejected and an email will be mailed to the requestor indicating the order has been rejected.

For more information please refer to our pdf.

Product availability is directly tied to your selected location. So always log in before you begin browsing, and be sure to set your purchase destination right away. You can set your default shipping location within the Account Profile page.

To ensure you see the most relevant inventory and availability, select the truck icon at the top of the web page to enter your shipping zip code or store pick-up location. Company accounts will need to select their ship-to account and delivery method. 

For more information please refer to our pdf.

Once an order is submitted, it is processed immediately. During this time, items cannot be added or removed. You may contact our Customer Support Team immediately to try to cancel your order and place a new one by calling 1-855-347-2839.

If your order has not been processed, a customer service representative will be able to cancel your order. If the order has already been processed and you would still like to cancel your purchase, please follow the return instructions after receiving your package. Please see our Return Policy for additional information.

In rare occasions, authorization to process your order may fail or be delayed. If it fails, or if changes to our inventory occur that affect your ordering during a delayed authorization, we must cancel or modify your order. We will send you an email to notify you of any cancellations or updates as soon as they occur. For further questions, call us at 1-855-347-2839, or email GraybarSupport@graybar.com.

The Quote Order feature is only available to Company Account Users.

Active, valid quotes can be reviewed and converted using the quote feature. To access Quotes, sign in to your account and select “Quotes” under the drop-down menu or you can use the Quick Access section on the homepage to select “Quotes”.

Search for Active quotes using a Quote Number, PO Number, Release Number, Project Name, or Contract Number. You can also search by Project Number or Date Range.

Click “Quote Number” to view details of the quote or or click the “Order” button to Order the quote.

Select “Draft RFQ” on the “My Quotes” page, all Drafted Quotes created will be displayed this page. You can modify a drafted quote by selecting Edit, or select Delete to discard the drafted quote.

Quotes can also be ordered from the “Quote Information” page.

Creating and Converting a Quote
To create a quote, search for a product, enter a quantity and select "Add to Cart". Once items have been added to your cart, select "Convert to RFQ".

Complete your RFQ draft by confirming your Ship-To Account. Enter your First Name, Last Name, PO Number these are required. Optional fields to be completed include Release Number, Contract Number, Project Name, Description and Comments.

To Add an Attachment to your RFQ select the "Add an Attachment” link to add a file to your RFQ. 

Select “Choose File” and “Upload” to attach a file to an RFQ. An attached file can be in any format. Select "Submit Request". It may take up to 24 hours for the Quote to be reviewed by a Graybar Customer Service Representative.

Note: If any items are in your shopping cart when the quote is converted, those items will remain in your cart. If you wish to change an existing quote or would like a new one, please contact your local Graybar sales representative.

For more information please refer to our pdf.

The Quick Order feature is only available to Company Account users.

Quick Order lets you streamline the ordering process if you already have a list of manufacturer part numbers, Graybar ID numbers or customer part numbers that can be found in Graybar’s catalog. Quick orders also allow you to find items within the catalog that might not be listed on the Online Store.

To access the quick order feature, sign in to your account and select “Quick Order” under “My Account”.

Add and search for items using the manufacturer part number or customer part number. The site’s auto-search functionality will suggest products based on your entry.

When you have finished entering the items and quantities you wish to order, select “Add to Cart”.

For more information please refer to our pdf.

Company Account Users need to contact their local branch or give us a call at 1-855-347-2839 to make arrangements for your return. Restocking fees and other return policies will vary depending on the item and the account or contract terms.

Guest Checkout and Individual Account users: 
If you are not completely satisfied with your online order, simply return the item within 90 days of receipt. In order for your return to be processed, please note the following:

• Product must be unused, undamaged, and in saleable condition
• Return all original packaging, manuals and forms
• Include the original packing slip and note the reason for return

All items purchased online with an Individual Account are subject to a minimum 20% restocking fee if returned. Shipping is not refundable. Please send packages to the designated Graybar return address listed at the bottom of your packing list.

Allow up to 10 days for the receipt and processing of your returned merchandise. When the return is approved, a credit will be issued to the original payment method.

Note: Depending on your bank, it may take up to 7 days for your bank account to be credited.

If you have received a damaged/defective item or an incorrect shipment, please contact us immediately so our team can assist in providing you with a prepaid return label and process a new shipment.

Website Support Hours of Operation 
Monday – Friday 6 a.m. – 10 p.m. Central Time 
Saturday and Sunday 8 a.m. – 5 p.m. Central Time 
GraybarSupport@graybar.com 
855-347-2839

For questions about returns for items purchased at your local branch, please contact that location directly - Find Your Branch.

All updates to the status of an order are sent via email, including delivery tracking numbers. You can also sign in and go to My Account to check your order by clicking on "Order History" and selecting the order you wish to view. Click on "tracking and invoices" to see the tracking information. You may also call 1-855-347-2839 to inquire about the status of your online order.

The “Order History” page on Graybar.com lets you view orders placed under your account and provides detailed information on order status and proof of delivery. To access the “Order History” page, log on to Graybar.com and select “Order History” under the “Accounts & Delivery” drop down-menu. Once you have reached the “Order History” page, you can search by all “Orders” or “Web Orders”.

• Choose Search By Product Numbers and filter by Date Range, Order Status, Order Type Account or Graybar Part Number.
• Choose Search By Order Numbers and filter by Date Range, Order Status, Order Type, Account or Purchase Order Number.

Click the “Search” button to see a list of orders based upon you filtering choices. Details of each order can be viewed by clicking the “Order Number” link.

Web Orders
To search by Web Orders, select Web Order on from the “Order History” page. Select “Order Number” link.  Select REORDER to order product again or VIEW TRACKING & INVOICES. Select VIEW TRACKING & INVOICES, to view Date Shipped, Delivery #, Signed For, Shipping Method, Ship From and Invoice #.

For more information please refer to our pdf.

Will Call and Pickup orders can be placed on Graybar.com by first selecting your preferred Delivery Method under the drop-down menu. Select an alternate shipping location under the “My Ship-to-Account” drop down menu, or you can search for a Ship-To-Account. You may also add a one-time shipping address.

Designate a Pickup location by selecting “Pickup My Order” under “My Delivery Method” and click “Change Store”. In the pop up window, enter a City and select a State, or enter a Zip Code to search for a location near you. Select a location for Order Pickup and save your changes.

Shipping and Pick-up addresses can be changed at any time during the shopping experience.

To change the delivery method during the Checkout process, under Shipment and Pickup location select the “Go to Cart” link or click on the zip code in the top right of the browser. Change the Delivery Method for Order by selecting “Ship To You” or “Pick Up at Branch.”

Note: Changing your location or delivery method may affect the availability or price of items.

For more information please refer to our pdf.

This Feature Is Only Available To Company Account Users.

Graybar BillPay (billpay.graybar.com) is a new website where you can view your bills, check account balances, make payments and more. This website requires a separate login and password for security reasons.

​​​​​Guest Checkout, Individual account, and Company account users can purchase with a credit card. We accept credit card, debit card and prepaid cards from Visa, MasterCard, American Express, and Discover (United States only). All credit card transactions contain $1.00 credit card "pre-authorization only" for credit card validation which expires at varying times based on the type of card used and the issuing bank.

Company Accounts may also have the option to Purchase on account, depending on existing contract terms. Contact your local branch representative or 1-855-347-2839 to learn more.

Graybar attempts to ensure that the content on this site is complete and current. However, Graybar cannot guarantee that the information contained on this site will not contain errors, inaccuracies, or omissions may relate to price, product description, availability, or otherwise.

Graybar reserves the right to correct any error, inaccuracies, or omissions, or to change or update the content without prior notice to you.

Pricing displayed for any user who is not logged in, or any Individual Account user is an online price only and may differ from local pricing.

Company Accounts will see account-based pricing based on the ship-to location selected after signing in. Always log in to see your correct pricing and availability.

​​​​​Graybar is required to charge sales and tax according to federal and state guidelines. Tax is calculated based on the shipping address and the appropriate rules for that tax jurisdiction.

Taxes displayed at the time of order placement are only an estimate. Final calculation of applicable taxes will be performed when the order ships and your credit card is charged.

For Company Accounts, taxability status is determined by the account selected. Final calculation of applicable taxes will be performed when the order ships and your account or credit card is charged.

Currently, we do not ship to APO/FPO boxes.

Standard delivery is two to four business days, second day is two to three business days and next day is one to two business days. Orders placed by 2 p.m. Central Time will ship the same day.

For Company Accounts, shipping is determined by your selected delivery method and is based on delivery terms negotiated with your local sales office.

Graybar Electric observes the following Holiday schedule:

• New Year's Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Day after Thanksgiving
• Christmas Eve
• Christmas Day

If your order is placed on these dates, your order will be shipped on the following business day.

Free in-store pickup is available for items currently in stock for Guest Checkout, Individual accounts, and Company Accounts. All pick-up orders placed online will be held for a period of 30 days from receipt of the shipping confirmation notice.

If the material has not been picked up within the specified time frame, a credit will be issued back to the original form of payment less shipping charges and a 20% restocking fee.

If you pick up an item that is found later to be incorrect, damaged, or defective, please contact us immediately at: 855-347-2839 or email GraybarSupport@graybar.com.

Company Accounts may have separate in-store pick-up policies depending on their applicable account contracts. Please refer to your account terms or contact your customer service representative for questions.

The price of shipping is determined by the shipping method selected, the order's total weight and the distance between the shipping address and our shipping center. The shipping charge will be calculated during the checkout process before completing the order.

For Company Accounts, freight is determined by your account freight terms, and will not be reflected in the online checkout process. Talk to your local Graybar representative for any questions about your freight terms, options, or charges.

Currently, we only ship within the United States. If you are doing business in Canada, please visit Graybar Canada at https://www.graybarcanada.com. For other international or export business, contact your local Graybar Branch for assistance.