Ordering

Ordering Online

Before you start shopping, select your desired shipping ZIP code or store pick-up location by clicking on the truck icon at the top of the page in the right-hand corner. This will ensure that you see the most relevant inventory and availability for your delivery method and location. To make a purchase while shopping, click on "Add to Cart" and continue shopping until you are ready to complete your purchase. Click on "Shopping Cart" in the top menu to confirm your items. After you have reviewed your cart, click on "Checkout" to proceed to and complete required shipping, payment, and billing information.

Pricing

Pricing displayed on Graybar.com is an online price only and may differ from local pricing. Graybar attempts to ensure that the content on this Site is complete and current. However, Graybar cannot guarantee that the information contained on this Site will not contain errors, inaccuracies, or omissions. Such errors, inaccuracies, or omissions may relate to price, product description, availability, or otherwise. Graybar reserves the right to correct any error, inaccuracy, or omission, or to change or update the content without prior notice to You.

Reordering

When you place orders as a registered customer, each order is saved in your account under "Order History". To quickly place a reorder, log on to your account, click on "Order History", find the order that you want to reorder, and click "Reorder".

Tracking Orders

All updates to the status of an order are sent via email (including delivery tracking number). If you have a user account, you can also sign in and go to My Account to check the status of your order by clicking on "Order History" and selecting the order you wish to view. Click on "tracking and invoices" to see the tracking information. You may also call 1-855-347-2839 to inquire about the status of your order.

Tax Calculations

Graybar is required to charge sales and tax according to Federal and State guidelines. Tax is calculated based on the shipping address and the appropriate rules for that tax jurisdiction. Taxes displayed at the time of order placement are only an estimate. Final calculation of applicable taxes will be performed when the order ships and your credit card will be charged.

Payment Methods

Visa, MasterCard, American Express, and Discover (United States only) are accepted methods of payment. We accept credit card, debit card, and prepaid cards from these providers.

All transactions contain $1.00 credit card "pre-authorization only" for credit card validation which expires at varying times based on the type of card used and the issuing bank.

Modifying Placed Orders

Once an order is submitted, it is processed immediately. During this time, items cannot be added or removed. You may contact our Customer Support Team immediately to try to cancel your order and place a new one by calling 1-855-347-2839. If your order has not been processed, a customer service representative will be able to cancel your order. If the order has already been processed and you would still like to cancel your purchase, please follow the return instructions after receiving your package. Please see our Return Policy for additional information.

Check Order Status

If you have a user account, you can sign in and go to My Account to check the status of your order by clicking on "Order History" and selecting the order you wish to view. Once this is performed, the status of each item in your order should be displayed. If the order has shipped, click on “tracking and invoices” to track the status of your package. You will also receive an email including the delivery tracking number once your order ships. If you do not have a user account, you may call 1-855-347-2839 to inquire about the status of your order.

Order Cancellation

After you place an order, all the information that you have provided us with is verified and authorized. In rare occasions, authorization to process your order may fail or be delayed. If it fails, or if changes to our inventory occur that affect your ordering during a delayed authorization, we must cancel or modify your order. We will send you an email to notify you of any cancellations or updates as soon as they occur. For further questions, call us at 1-855-347-2839, or email graybar.support@graybar.com.