Customer Service Representative Ann McGahan

I was referred to Graybar by a previous manager of mine. It is a perfect fit for me. I chose to work for Graybar because of the great benefits and the fact that employee ownership and promotion from within are part of the culture.

In my role, I am the first point of contact for my customers. I manage the day-to-day business for two of the biggest electrical contractors in St. Louis. I like managing my own accounts and working as a team with the sales representatives to grow business.

My job is rewarding because of the many people I have met. Many of these people, along with the opportunity to take several electrical classes, have helped me grow into a great customer service representative.

Another reward is the fun that we have. Each year, we have a holiday party for employees and their families. Last year, I dressed as an elf and another employee dressed as Santa. One little boy only wanted his picture taken with me, the elf. His grandmother, a Graybar employee, says he still has the picture on his nightstand.

Although rewarding, my job also has challenges. There are always new obstacles to overcome, which can make completing day-to-day tasks difficult. In the interest of continual improvement, we are changing the way we are used to doing things and sometimes change can be a challenge.

I stay connected with Graybar by reading our employee magazine and using our intranet on a daily basis. I have been involved in the industry by serving as a member of the Women’s Electrical Board, which introduced me to others in my field.