ISO 9002 Quality Standards

Graybar's registration to the ISO 9002 quality standards represents a major achievement in establishing and maintaining a quality process. Our goal is to achieve excellence in customer service by monitoring - and meeting - specific performance standards. The International Organization developed the ISO standards for Standardization in Geneva, Switzerland. Incidentally, the name "ISO" does not stand for the initials of the organization, but is derived from the Greek word isos, which means, "equal."

Dennis Grousosky, Graybar's Vice President of Service at corporate headquarters in St. Louis, explains what this means.

"Boiled down to its basic elements," he says, "ISO-registered organizations document what they do and do what they document. The registration process shows us where we can improve service levels, streamline the way we do our jobs, and drive costs down. All this makes for a productive organization that can stay focused on what is important - delivering superior distribution service to our customers."

All Graybar locations are registered to the quality standards established by ISO.